Shipping

Free shipping applies automatically to Solune orders at checkout. Estimated delivery windows are shown before payment and depend on your delivery address and the shipping options available at the time of order.

Order processing

Orders are packed as promptly as possible after payment confirmation. During busy launch periods, dispatch can take a little longer than usual.

Tracking

When tracking is available, you will receive a tracking link by email or SMS after your order has been dispatched.

Delivery issues

If your parcel appears delayed, lost, damaged, or incorrectly delivered, contact us through the contact page with your order number and any relevant photos or tracking details.

Address accuracy

Please check your shipping details carefully before placing your order. If an address is entered incorrectly, contact us as soon as possible. We can only make changes before the order has been dispatched.